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Attention: In observance of Presidents Day, all Fidelity Bank & Trust locations will be closed on Monday, February 18th, 2019.
mom dad and son looking into the sky while the mom points at something. Word on the photo says FAQ

Fidelity Bank & Trust is here.

We take our role as your financial institution very seriously. As your Hometown Bank, we want to answer any question you may have. Find the answers to common questions below.

What do I need to open an account?

You only need a few things to get started. To open a Fidelity Bank & Trust account, you must provide proper identification. Your physical address must be provided at account opening along with your Occupation, Employer, and source of funds to open your account. You can add an alternate mailing address after the account is opened.

What is the bank’s routing number?

Fidelity Bank & Trust’s routing number is 073914398

Which ATMs can I use and are there any fees?

With an optional ATM or Debit card, you can get cash and perform other basic transactions from your checking or savings accounts at any ATM displaying Privilege Status logo – with no fee! If you use an ATM outside of this network, there may be an ATM fee charged by the ATM owner/operator.

How may I access my money?

You can access your money in your Checking or Savings Accounts in these easy ways:

  • ATM: With an optional Debit or ATM card, you may get cash and perform other basic transactions. Fees may be associated with ATMs outside the Privilege Status Network.   
  • Online or Mobile Banking:  Transfer funds electronically between your Fidelity Bank & Trust accounts and your external bank accounts (bank accounts you hold with other financial institutions) that you have enrolled with us.
  • You may also write checks from your checking account.
  • If you need cash and are near a Fidelity Bank & Trust office, you are welcome to stop in and debit your account for cash.  Proper identification will be required. 
  • If you are an Online Banking user, you may also enroll for Bill Pay.  Pay all your bills from one place, with one login.
How may I deposit funds into my accounts?

At Fidelity Bank & Trust, you may deposit funds into your account the following ways:

  • By visiting your nearest branch.
  • By using the Night Deposit located at most Fidelity Bank & Trust locations.
  • By enrolling for Online and Mobile Banking, if approved, you may use Mobile Deposit to deposit checks. 
  • Some ATMs allow deposits, if you have an ATM or Debit card, you may deposit money via ATM.
  • Bank by Mail.  You may mail checks to any Fidelity Bank & Trust branch for your deposit. 
  • ACH Direct Deposit.  Deposit can be routed to your account via the Automated Clearing House (ACH)
I am looking for information regarding my Fidelity Bank & Trust issued credit card.

You can find your transaction history for your Fidelity Bank & Trust credit card by enrolling your card at www.mycardstatement.com.

Are my deposits with Fidelity Bank & Trust federally insured?

Yes. Fidelity Bank & Trust is a member of the FDIC, so your deposit accounts with us are insured up to $250,000 per ownership category. If you want to learn more about FDIC insurance limits, click here.

What is an ABA/Routing number?

An ABA (American Bankers Association) routing/transit number is a is a sequence of nine digits used to identify specific financial institutions within the United States where the funds can be sent electronically. This number may be the same as the routing number included on account checks, but we recommend confirming with the receiving financial institution.

How can I set up direct deposit?

To find out if direct deposit service is available through your employer, contact your payroll or personnel department. If your employer offers this service, provide your employer with the following:

  • A voided check (not a deposit slip) from your Fidelity Bank & Trust account.
  • Routing number 073914398
  • For Social Security/Supplemental Security or other federal government income, call the Social Security administration toll free at 800-772-1213 or visit one of our branches.
What are eStatements?

e-Statements are your account statements in a format delivered within online banking.  You will be notified by email when your statement is ready.  E-statements have exactly the same information as the paper statement.

Do eStatements contain the same information as my paper statements?

Yes. E-Statements are required to have the same information as paper statements.

What are the benefits of eStatements?

e-Statements are typically available within 24 hours from the time we process your statement. You receive them more quickly than traditional mailing of statements.

How do I sign up for eStatements?

You sign up for eStatements through Online Banking. It’s free and secure!

Do I need any particular software to view eStatements?

You need Internet access, a valid email account. Adobe Acrobat® Reader. This can be downloaded at no cost at www.adobe.com . We provide this link on each email sent to allow you to download the latest software. When your statement is ready, you will be notified via email.

How can I change my password or login ID?

Once logged into Online Banking, you can click on the drop-down under Welcome at the top of the screen.  From here you may change your Access ID, Passcode, Contact Information and Security Questions.

May I create nicknames for my accounts?

Yes. Creating customized account names may help you with your Online Banking experience.

May I change the arrangement of my accounts?

Yes. You will be able to arrange your accounts in the order that works best for you.

Are check images available?

Yes. Simply click the image icon beside any check listed in your account History.

How do I sign up for eStatements?

From any account within Online Banking, choose Statement from the list of options at the top of the screen.  From here you can click on the button to enroll for eStatements.

How many of my eStatements are available?

You can view the previous 24 months of statements within Online Banking.

How do I download the Mobile Banking app?

Visit the app store for your device and search for bankfidelity

Why isn’t one of my account appearing in Online Banking?

If you have an account that isn’t appearing, please contact the bank at 800-403-8333. It may be that the account is new and it needs to be added, or we need to look into the status of the account. 

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