Publish Date: July 2023
If you’re like the majority of Americans, you probably use online or mobile banking to complete basic banking functions such as checking your account balances or transferring funds between accounts. E-Banking platforms have become increasingly popular in recent years, but there is often more to explore than your typical banking transactions.
“At Fidelity Bank & Trust, we treat our e-banking platforms just like another branch,” said Emily Soppe, Chief e-Banking Officer. “We have an entire team dedicated to serving our customers’ needs, as more and more prefer to bank via online and mobile banking,” added Emily.
Learn more as Emily details features of online and mobile banking to help you get the most out of your digital banking experience:
- CARD MANAGEMENT
Imagine misplacing your debit card…it happens to the best of us! Whether it’s a misplaced card, or you simply want more autonomy over fraud protection, our Card Management feature gives you the control to set your debit card(s) to “active” or “locked.” Locate the Card Management section on your dashboard to toggle the green radio button. A locked debit card will temporarily suspend any transactions you may have until you activate the card once again. Watch this short video to learn how to use the Card Management feature!
Please Note: You may also report your debit card as lost or stolen under 'Card Management'. This will PERMANENTLY deactivate your debit card and begin the process to reissue you a new one.
- ALERTS
Life is busy. While you have 24/7 access to your finances through our online and mobile banking, you don’t necessarily want to check it 24/7. Keep a pulse on your finances by setting up alerts so you can be notified on your terms! You can create as many or as few alerts as you’d like. When setting up an alert, you designate the delivery method (in-app, email, text) and threshold in which you want to be notified.
There are two types of alerts:
- USER ALERTS notify you when something happens regarding your account as whole, and include notifications such as 1) Login from a new device, 2) Contact info changed, 3) Username or Password changed.
- ACCOUNT ALERTS are associated with a specific account, so each notification has a threshold. These types of alerts include notifications such as 1) High Balance, 2) Low Balance, 3) Credit Transaction, 4) Debit Transaction.
- CUSTOMIZABLE EXPERIENCE
We know our customers all bank a little different. That’s why our digital platform allows you to customize your dashboard and account list so you can see what’s important to you first. Next to each section heading (ie: Accounts, Transactions, Messages, etc.) you will find three dots. Click on the dots and select ‘Organize Dashboard’ to adjust your view.
In addition, you can give each account a nickname, and you can add tags or notes to transactions to make them easily searchable. If you have more than one username, such as a personal and business profile, you can switch profiles seamlessly within the app instead of re-logging in. Contact us if you need assistance with any of these features!
- MOBILE DEPOSIT & BILL PAY
Mobile Deposit and Bill Pay are convenient features to take advantage of to save you both time and money. With Mobile Deposit, you can deposit checks in a snap…literally, take a photo of your check and submit via our mobile app rather than making a trip to the bank. Watch how you use Mobile Deposit!
Using Bill Pay can ensure you pay your bills on time, avoid late fees and improve your credit. To get started, select the ‘Bill Pay’ tab in Online Banking. Once set up, you can access Bill Pay in both Online and Mobile Banking.
- ACCESS TO BANKERS
You already know we’re here for you when you walk in the door or give us a call, but guess what?! We’re here for you when you bank digitally as well! You can ask us anything you would while in the branch or on a phone call. However, since you are already authenticated within the digital platform (we know who you are), our resolution can be even quicker. You’ll find conversations can be started in many places within the platform, but under Messages may be the most obvious. Chat with us and you will be answered during regular business hours (M-F, 8am-5pm).
- SECURITY
Having everything at our fingertips is great, but it also means it’s that much closer to potential cyber criminals. Just because someone knows a valid username and password doesn’t mean they are who they say they are. To mitigate the threat of guessed or stolen credentials, we require two-factor authentication for your first use or whenever a new device is being used to access your online and mobile banking accounts.
At Fidelity Bank & Trust, we build the same level of security into our digital platforms as we do for all our banking services. You can be assured that we use the most up-to-date security standards as well as undergo rigorous security reviews and testing to be confident our products are as secure as possible.
- EVOLVING PLATFORM
Our platform continues to evolve in the pursuit of providing the best user experience possible, while keeping your information safe and secure.
As Your Hometown Bank, we strive to provide additional features and benefits to transform your digital banking experience. To learn more about online and mobile banking, contact us or start a conversation in the platform!
