Fidelity Bank & Trust New Contactless Debit Card

Technology continues to evolve.  As Your Hometown Bank, we’re consistently evaluating our technology options to offer you the best banking experience.  This conversion of debit cards is a significant step forward in the evolution of digital payments.  Though change can be difficult, we truly believe the new debit cards and features will enhance your experience as a valued customer.

As technology continues to evolve, so does Your Hometown Bank.  In order to offer you the best banking experience and top-notch security, we will no longer be supporting ATM cards.  ATM card holders will receive more information about this transition in the mail. 

Customers will begin receiving new debit cards in the mail during the week of January 8-12, 2024.  These will come in discreet envelopes for security purposes, so please watch your mail carefully and keep this information in a safe location until you can activate your card on January 22, 2024.

It is important to contact us immediately to update your address and phone number if you know you will be traveling in January.  The postal service will not forward this mail piece for security purposes and we want to be sure we are mailing your new debit card to the correct address.

Please contact your local branch of Fidelity Bank & Trust if you have not received your new debit card by January 15, 2024.

You can begin using your new debit card on January 22, 2024 after 6:00 a.m (CST); however, you must activate your card before using it.

You can activate your debit card any time after 6:00 a.m. (CST) on January 22, 2024.  Simply call the phone number indicated on the sticker of your new debit card and verify your information accordingly.  Please call from the phone number the bank has on file and stay on the line to select your PIN. 

You will choose your PIN when you call to activate your new debit card on or after January 22, 2024.  Call the activation number indicated on the sticker of your new debit card from the phone number the bank has on file.  Once you verify your information to activate your new debit card, stay on the line to select your PIN. 

Your current debit card can be used until 9:00 a.m. (CST) on January 22, 2024.  After this date and time, your existing debit card will be obsolete, so it is important to receive and activate your new debit card before then.

Yes!  You will receive a new debit card with a new card number, so any payments or subscriptions using your current debit card number will not process after January 22, 2024.  Be sure to update recurring payments to avoid interruption. 

A contactless debit card looks and functions the same as your existing debit card, but it also allows you to make quick and easy transactions by eliminating the need for physical contact with the card reader.  Instead, you can simply hover or tap the card at the merchant’s terminal.  Learn more about how to use your new contactless debit card and why it’s more secure on our blog.

Yes!  More details will be coming on a date when digital wallets will be available.  At that time, add your new debit card to your mobile phone’s digital wallet for a convenient, yet secure way to pay.  Simply open the Apple Pay, Google Pay or Samsung Pay app on your phone and follow the prompts to securely load your debit card.

After January 22, 2024, digital wallets will need to be tested with our card provider before they are available to our debit card holders.  Stay tuned for this date!  Once available, open the Apple Pay, Google Pay or Samsung Pay app on your phone and follow the prompts to securely load your debit card.  

Yes!  The ability to toggle your debit card between active and locked will remain accessible on your dashboard in Online/Mobile Banking.  By locking your debit card, you temporarily suspend any transactions until you activate the card once again.  This is a great tool for fraud prevention in the case where you have misplaced your debit card.

In addition to your new debit card having a contactless payment option for convenience and security, you will also have enhanced card control options within Online/Mobile Banking.  These new controls allow you robust, self-service fraud prevention tools.  You can enable a variety of ‘Alert & Protections’ settings such as:

• LOCATION:  Notify or block controls on transactions from specific locations.
• MERCHANT TYPES:  Notify or block controls on transactions that have been identified as coming from specific merchant types including entertainment, gas station, grocery, travel, age restricted and more.
• TRANSACTION TYPES:  Notify or block controls on transactions of specific types including in-store, eCommerce, auto pay and more.
• SPENDING LIMITS:  Set both individual transaction and monthly spending limits.
• NOTIFICATION SETTINGS:  Set preferred notification methods for both blocked transactions and notification alerts including in-app message, email and text message.

No; however, many of the features in Brella can now be accessed within Fidelity Bank & Trust’s Online/Mobile Banking.  The ability to enable a variety of ‘Alert & Protections’ settings (as indicated in the question above) and person-to-person payment options from Bill Pay can all be accessed in your Online/Mobile Banking dashboard.  No need to use an additional app!

As we convert to the all-new contactless debit cards, we will no longer be part of the Privilege Status network.  Please know, however, that using Fidelity Bank & Trust ATMs will always be surcharge free.  If you frequent other ATMs that typically charge, please consider a Hometown Hype, Hype Xtreme or Snap $tack account.  These accounts refund ATM fees up to $10 per month when you qualify for the reward.